Accessibility


Accessibility Statement

Last updated: 6 December 2025

At Elixir Store, we want as many people as possible to be able to use elixirstore.co.uk.
We are committed to making our website accessible and usable for everyone, including people with disabilities.

We are continually working to improve the experience for all visitors and to align our site with recognised accessibility standards over time.

Our approach to accessibility

We aim to:

  • Design pages with clear structure and headings

  • Use readable fonts, contrast and spacing where possible

  • Make interactive elements (such as buttons and links) easy to identify and use

  • Provide meaningful link text (not just “click here”)

  • Keep content clear, simple and easy to understand

  • Support use of the site with a keyboard, mouse or touch screen

As we update our website, we consider accessibility as part of our design and development process.

What we are working on

We are working to improve:

  • Alternative text for images, especially key product images

  • Keyboard navigation across menus and interactive areas

  • Form labels, error messages and instructions

  • Consistent headings and page structure

  • Mobile responsiveness for different screen sizes and devices

Some updates may take time as we introduce changes and test them.

Third-party content and tools

Some parts of our website rely on third-party platforms or apps (for example, payment providers, embedded content, analytics or social media integrations).
While we try to choose services that support accessibility, we do not have full control over how these third-party tools work.

If you experience any issues with these areas, please let us know so we can review them.

Known limitations

We know there may still be areas of elixirstore.co.uk that are not fully accessible, such as:

  • Older content or images that may not yet have complete alternative text

  • Certain layout or design elements on smaller screens

  • Elements introduced by third-party apps or plugins

We are actively reviewing and improving these areas as we continue to develop the site.

If you need help or an alternative format

If you have difficulty using any part of our website, or you need information in a different format, please contact us.

We may be able to provide, where reasonable:

  • Product information in a simpler text format

  • Help placing an order by email

  • Clarification of policy pages (such as Returns or Shipping) in a clearer format

Email: support@elixirstore.co.uk

When you contact us, it helps if you can include:

  • The web page address (URL) you were trying to use

  • A brief description of the problem

  • Any assistive technology or browser you are using (if you wish to share this)

We will do our best to respond and help you in a reasonable timeframe.

Ongoing review

We keep the accessibility of elixirstore.co.uk under review and may update this statement as we make improvements or if our use of technology changes.

If you have suggestions on how we can make the site easier to use, we would welcome your feedback at support@elixirstore.co.uk.